Client Reviews


50 years of Customer Satisfaction

Reviews on EXPERTISE

"I have been a customer of Tom James for 14 years. Doug Kidd has been my personal haberdasher for that entire time, and his advice concerning cut, fit, fabric, and style not only fits my personal taste but also helps me keep my formal and business casual wardrobe up to date. The fabric and product are very high quality, but these days it is easy to find high quality clothing. Doug's advice is what adds the most value, and I give Doug and Tom James my highest recommendation."

Clothier:

Douglas Kidd

Tom James of Roanoke

"Teresa is a true professional through and through. With a quality product line and latest fashion, Tom James clothing is comfortable and stylish. Having someone knowledgeable to help with the buying process, delivery and alterations, makes the entire process seamless and convenient. Teresa’s follow-up is tremendous and there is never any pressure, making the experience first class."

Clothier:

Teresa Rogge

Tom James of South Florida

"Keith has saved me many hours by advising me on clothing for my husband. My husband has never been one to shop. I was happy to take it over, and I've worked with Keith, trust him and have for twenty plus years."

Clothier:

Keith Brown

Tom James of Charlotte

"Working with Hank has been one of the most enjoyable clothing experiences I have had. Hank is a true professional, who knows his business and fashion. He sets those two pieces into action with a solid game plan around your wardrobe and where you want to go with it. He is always responsive, encouraging and the quality of the product is second to none. I would highly recommend working with Hank if you are looking to step up your clothing game."

Clothier:

Hank Lee

Tom James of Denver

"Teresa is persistent. Though I purchased suits from retail brands, she knew that the experience and quality she could provide would transform my wardrobe. The convenience of in-office shopping, variety of price points, individual attention, and timeliness is the level of service that Teresa provides to all of her clients. She is the professional’s professional and I would not buy another suit without her."

Clothier:

Teresa Rogge

Tom James of South Florida

"I knew Dave for about 8 years as my professional clothier. Dave is a professional in every sense: extremely well versed in his craft, makes the effort to really get to know every client's unique needs and desires and translates that into presentation of products that fit them, and is very personable and works well with all types of people. I highly recommend Dave, as he will be an energetic, intelligent and creative value to any organization lucky enough to get him."

Clothier:

Dave Dobbins

Tom James of Cincinnati

"When snags arose-as they inevitably do in anything truly custom--Ian was always on the spot to smooth things out. Ian was in every way the consummate professional: knowledgeable, responsive to my needs, diligent, courteous, committed and able to get things done perfectly. Ian is simply the best in the business. His honesty and integrity are beyond reproach - He truly wants what is best for his clients, and will move mountains to achieve it. I could not be happier with my experience - and new clothes."

Clothier:

Ian Mallon

Tom James of Phoenix

"Adrienne makes me look top notch with excellent value in my business wardrobe and even some more casual styles. Her personable approach and advice has allowed me to try things I wouldn't on my own that really do fit my needs. I've recommended Adrienne to colleagues."

Clothier:

Adrienne Lovato

Tom James of Washington DC

"I met Michael through a work colleague in the Minneapolis area, where my employer is headquartered. Even though I live in the DC area, I have chosen Michael as my clothier because of his professionalism, service and personal touch. I enjoy working with him and highly recommend him to others in the Minneapolis area."

Clothier:

Michael Bissonnette

Tom James of Minneapolis

"I had my first suit made by Tom James Company and found Ben Mayer knowledgeable and informative. Measurements were taken at my office which was extremely convenient. The suit was delivered on time and exceeded my expectations. I can recommend Ben and Tom James suits as reputable and reliable and as having very high quality."

Clothier:

Ben Mayer

Tom James of Brisbane

"Daniel is totally customer focused and is a pleasure to work with. He loves what he does and is very, very good at it. I've worked with him for 16 years, and he has consistently provided great advice and service. He is very loyal to his clients makes sure that they get a unmatched service and great value."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"The big difference for me is when I started I wore hand-me-down suits or bought shoes and suits from JC Penny. You will be glad to know the only suits left in my closet are from Tom James.....and I am thankful I can do it. Thank you Dave for making me loo."

Clothier:

David Shepard

Tom James of Memphis

"I have to say that you are the most dedicated sales person that I have known. You personify the profile of a successful sales person with your diligence to detail, your compassion for the client, and your dedication to service. You are a unique breed of professional. Thanks!"

Clothier:

Linda Leggio

Tom James of Houston

"I have, for many years, enjoyed the services of and relationship with Keith Brown of Tom James. I have always appreciated the quality of the merchandise, but have come to expect and rely upon the expert advice and first rate service that Keith and his team provide each and every day."

Clothier:

Keith Brown

Tom James of Charlotte

From Our Clients

"I have worked with Tim Smith since moving to Phoenix in 2012. Tim's attention to detail, willing to assist me personally and finding that perfect add-on or clothing combination is impeccable. I have purchased many fine clothes and accessories from Tim Smith and through Tom James. Thank you Tim not just as a representative of Tom James but as a friend!"

Custom Clothier Tim Smith
Clothier:

Tim Smith

Tom James of Phoenix

"Daniel provides excellent service on behalf of Tom James, and always keeps the needs of his clients in mind. He is willing to go out of the way to find solutions to problems that arise as the products change from time to time and sources of supply dry up. He is also willing to come back and work with tailors and others to deal with changes and issues. I recommend him highly."

Custom Clothier Daniel Shakeshaft
Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown
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