Client Reviews


50 years of Customer Satisfaction

Reviews on VALUE

"I had been a customer of Tom James for several years ... I have always valued her (Kim Keller's) advice as I have purchased suits, sport coats, slacks and accessories from the company through her. My resources are relatively limited so I have always appreciated her attitude about what I consider to be a significant investment. She has alerted me to opportunities to save on my purchases while maintaining high value. She has an excellent eye for accessorizing and her talents for getting the proper fit are second to none. Everyone enjoys compliments on their attire, and I get them regularly!"

Clothier:

Kim Keller

Tom James of Dallas

"Tom James has been a wonderful company to work with over the last 4 years. With a busy schedule it takes the hassle out of buying new clothes. Their products are superior and the sales people are very good at helping me match solutions to my needs and helping me with styles. An anecdotal measure of success is that I am always complimented when wearing new clothes purchased from Tom James. Prices are reasonable and products and services are great. I'd highly recommend anyone give them a try."

Clothier:

Brian Hopkins

Tom James of Minneapolis

"Sarina Klosterman is not a sales representative. She is a consultant who helps me present a confident, sharp image to the world. She makes sure that the clothes you buy truly fit and look sharp. I'm wearing Tom James clothes I bought 14 years ago. The initial cost -- which is less than what 'good clothes' cost at fine men's stores -- is worth it in longer wear, better appearance and great comfort. Sarina is knowledgeable, personable and responsive. She's a great choice for wardrobe consulting!"

Clothier:

Sarina Klosterman

Tom James of Madison

"I'm generally short on time, expect a high level of expertise, and demand accountability. The process of creating custom clothing has a curve to it which means there is some trial and error. However, the return on investment in time pays off fairly quickly. He makes something pretty complicated, easy."

Clothier:

Mark Cleve

Tom James of Portland

"Dan Hook has done a great job for me as my personal tailor representing Tom James for several years. During that time I have purchased some great clothing which was custom made for me, at a reasonable price. I have been pleased with the clothes that I have bought from Tom James, and the assistance provided by Dan."

Clothier:

Dan Hook

Tom James of Seattle

"I have limited choices when it comes to off the shelf because I am 6' 4 and 285 lbs and other stores like ... do offer sizes that are in the ballpark but never fit right. With TJ that is not an issue. From day 1 the clothes fit like a glove and looked great. The quality is incredible, I have now had my clothes for 5 years and they are still in good shape. Try that with off the shelf! You pay a little more upfront but you don't have to replace them after a year or 2. ."

Clothier:

Bill Lambert

Tom James of Boston

"I have been a satisfied customer of Tom James for some 15 years or so. While not a 'big buyer' I have always been treated with respect and interest. The convenience of in-office sales calls and fittings is really a huge plus. As an owner of a company that sells supplies and equipment to dry cleaners, I believe that I know what goes into a quality garment, and I can say that Tom James fills the bill at a reasonable price and with the great benefit of convenient and friendly service."

Clothier:

Darrell Pavelka

Tom James of Minneapolis

"Here in our firm we focus on providing value added services and a noticeably different client experience. Tom James it seems to me is focused on these same items. The process is convenient ( I hate to go shopping ) . Most importantly I look to Ralph as the expert in this field . He is knowledgeable regarding current fashion trends and understands what looks good for me. The quality of the end product has always been high and I would consider it a good value. Great overall experience!"

Clothier:

Ralph Decker

Tom James of St Louis

"The custom tailoring offered by Tom James is perfect for my needs. Many times I have been asked where I get my clothing and over this time, I have referred a number of friends, colleagues and even family members to Tom James. I feel like I receive a very fair price, a fantastic fit and a quality product every time. I don't have a need to shop anywhere else for my business and business casual needs. Thank you Tom James and David Olson for over 15 years of service."

Clothier:

Dave Olson

Tom James of San Francisco

"I use Dave Olson and Tom James because they understand how important style, appearance, comfort and quality are to the individual consumer. Dave provides valuable insight and fashion expertise to help shape my image and keep me current with the trends in the industry. Combine Dave's expertise with the high quality craftsmanship of Tom James clothing and it becomes a winning combination that you can't get anywhere else."

Clothier:

Dave Olson

Tom James of San Francisco

"Sheika is a personable professional who easily anticipates a client's actual needs and carefully tailors her suggested solutions to accommodate the various nuances of each particular client. I found her input into my ideas for professional and corporate image sculpting hugely valuable and would highly recommend her without qualification."

Clothier:

Sheika Mancle

Tom James of Washington DC

"The clothes fit better, feel better, look better and last longer!"

Clothier:

Naresh Khanna

Tom James of Buckhead

"I have relied on Dan Hook and his company for sartorial advice for about 20 years. I recommend him even if you fit my cautious buyer profile, as he cheerfully combines knowledge of fabrics, current styles, my own preferences (appearance, comfort and financial), and records of my existing wardrobe to make his suggestions. It will be possible to find cheaper substitutes, but they probably will feel and look it, you will not get the consulting, and you have to go to them. ."

Clothier:

Dan Hook

Tom James of Seattle

"Brian has been great to work with over the last 6 years. He has always been able to help me find the right look at a reasonable price. He has taken the time to understand my tastes and tailors what he offers fits, and always follows up to ensure my complete satisfaction."

Clothier:

Brian Green

Tom James of Washington DC

From Our Clients

"(After 17 years), I still wear (my) very first Tom James suit ...and I still receive compliments on it."

Custom Clothier Stephen Matte
Clothier:

Stephen Matte

Tom James of New York

"Bob has been providing me with quality tailored clothing for almost 20 years. I would not think of using anyone else."

Custom Clothier Bob Runfola
Clothier:

Bob Runfola

Tom James of Raleigh
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