Information Collection and Use
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Unique Identifiers such as user name, account number, password
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Send product updates
- Respond to customer service requests
- Administer your account
- Send you a catalog
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
- Improve our web site and marketing efforts
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, payment processing or email service provider. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any third party with your prior consent to do so.
If Tom James Co is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
User Access and Choice
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, remove or deactivate it by making the change on our member information page or by contacting customer support. We will respond to any requests for access to personal information within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opt-out Preferences - If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, visiting our Mail Settings page or contact us at the information below.
Tracking Technologies / Cookies
Technologies such as: cookies, beacons, tags and scripts are used by Tom James Company and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session cookies are used on the site to remember your login session. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used on the on the site to remember your regional preferences of the site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. Session ID cookies are used on the site to complete the shopping cart checkout process and to allow you to sign on and access your profile.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioral Targeting / Re-targeting
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking http://www.aboutads.info/choices/ (or if located in the European Union click http://www.youronlinechoices.eu). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
3rd Party Tracking
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, please contact us at the information below.
Testimonials - We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.
Tom James Company
By phone: 615.771.1122
By fax: 888.494.4846
By regular mail:
Tom James Company
263 Seaboard Lane
Franklin, TN 37067