Tom James Privacy Policy

This privacy policy describes how Tom James Company (Tom James Co) collects and uses the personal information you provide on our web site www.tomjames.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information Collection and Use

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates
  • Respond to customer service requests
  • Administer your account
  • Send you a catalog
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our web site and marketing efforts

Information Sharing

We will only share your personal information with third parties in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, payment processing or email service provider. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any third party with your prior consent to do so.

If Tom James Co is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

User Access and Choice

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, remove or deactivate it by making the change on our member information page or by contacting customer support. We will respond to any requests for access to personal information within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences - If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, visiting our Mail Settings page or contact us at the information below.

Tracking Technologies / Cookies

Technologies such as: cookies, beacons, tags and scripts are used by Tom James Company and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session cookies are used on the site to remember your login session. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used on the on the site to remember your regional preferences of the site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. Session ID cookies are used on the site to complete the shopping cart checkout process and to allow you to sign on and access your profile.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Behavioral Targeting / Re-targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking http://www.aboutads.info/choices/ (or if located in the European Union click http://www.youronlinechoices.eu). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to personally identifiable information.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, please contact us at the information below.

Additional Information

Links to 3rd Party Sites - Our site includes links to other web sites whose privacy practices may differ from those of Tom James Co. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.

Testimonials - We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update¬†¬† or delete your testimonial, please contact us. 

Social Media Widgets - Our web site includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Anytime you post on our blog, please be aware that you are posting using a third party application and we have no access or control over this information. To request removal of your personal information from our blog, you can either log into the third party application and remove your comment or you can contact the appropriate third party application. Your interaction with these features is governed by the privacy policy of the company providing it.

Changes To This Policy - We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Tom James Company
By email: operations email address
By phone: 615.771.1122
By fax: 888.494.4846

By regular mail:
Tom James Company
263 Seaboard Lane
Franklin, TN 37067

From Our Clients

"Andrew is a first-class tailor. He has completely re-invented my wardrobe and delivered me untold compliments for my snappy dress as a result. He achieves this in the most enjoyable and efficient way possible by coming to me with recommendations and acting on with first-class delivery of beautiful clothes and accessories. A very happy customer. ."

Custom Clothier Andrew Field
Clothier:

Andrew Field

Tom James of London

"Tom James, and my personal clothier, Sarah Bentley, provide an invaluable service with quality clothing - I appreciate that Sarah comes to me and proposes outfits to me. I am very busy and find that dressing professionally and stylishly is immensely simpler with the help of Sarah. Furthermore, I really like that Tom James has been evolving to incorporate more feminine styles which makes shopping with them even more of an attractive option!"

Custom Clothier Sarah Bentley
Clothier:

Sarah Bentley

Tom James of Atlanta
© 2016 Tom James Company
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