Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"I am delighted with my first suit purchase from Tom James. The range of fabrics and colours were extensive. The service from Ben Mayer and his team was first class."

Clothier:

Ben Mayer

Tom James of Brisbane

"Ian's service has been very impressive. He took the time to understand my needs and has delivered excellent quality products matching his promises. I will certainly use Ian's services in the future."

Clothier:

Ian Powell

Tom James of Canary Wharf

"Kimberly manages my account at Tom James. She is a delight to deal with: she knows her products and pricing and is creative in finding the perfect match for me. Her visits to my office are professional, prompt and efficient. She is equally quick to come by for fittings and repairs. l love all the suits I have bought from her. Her service is outstanding. I recommend Kimberly without reservation."

Clothier:

Kim Keller

Tom James of Dallas

"Kim Keller has been my exclusive clothier for more than 15 years now. No company or individual has ever given me customer service like her. She knows her business. Kim is my personal shopper, clothing consultant and tailor all in one. Delivered to your door. Always on time!! For more than 20 years. The best."

Clothier:

Kim Keller

Tom James of Dallas

"Robin has fitted me with suits for a few years now and I am always happy with the process. His service is excellent and the quality of the product is consistently superb."

Clothier:

Robin Hoare

Tom James of Vancouver

"Great custom suits, great service, convenient, comes to you for measurements."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Dave. One of a kind. He will always have your best interest in mind with the best quality service and product available. He is a true assest to his profession. I would highly recommend him to anyone!!!"

Clothier:

David Shepard

Tom James of Memphis

"Kim Keller is the consummate clothing professional. Her service and attention to detail are fantastic. I would gladly recommend Kim to my friends and business associates."

Clothier:

Kim Keller

Tom James of Dallas

"Your representative Jarred is an exceptional example of excellent service."

Clothier:

Jared Meyers

Tom James of Orlando

"I've been working with Jennifer for several years, and have constantly been impressed by her energy and her commitment to helping me look my best. The suits Jennifer has helped me choose are definitely a cut above, and I look forward to working with her on more of them. It should be no surprise that Jennifer came highly recommended by several of my colleagues, and I regularly recommend her to others."

Clothier:

Jennifer Kautzky

Tom James of Seattle

"A very slick and professional service . Saves hours of hassle and attention to detail impressive . Knows his field inside out which is lucky as I have no idea ! Will use again."

Clothier:

Ben Mayer

Tom James of Brisbane

"I have known Victoria since 2009, and have worked with her on numerous occasions. She has always displayed a professional attitude, and I think her follow through and after sales service is exceptional. She is driven to succeed, and I also think is very passionate about what she does and about Tom James. The quality of Tom James' product is superior, and I have been happy with all that I have purchased. They stand behind their workmanship and were quick to follow up if adjustments are needed. I find their selections to be top notch and always in style. I would highly recommend working with Victoria."

Clothier:

Victoria Bate

Tom James of New York

"Daniel provides excellent service on behalf of Tom James, and always keeps the needs of his clients in mind. He is willing to go out of the way to find solutions to problems that arise as the products change from time to time and sources of supply dry up. He is also willing to come back and work with tailors and others to deal with changes and issues. I recommend him highly."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Rarely can it be said that there is happiness to be found from any place selling clothes. However, it has been my absolute pleasure to have lucked into dealing with the fantastic folks at Tom James. They have taken great care of my clothing needs for years ... and in the unlikely event I needed something that they did not carry, I have even had their sales folks go to another vendor and get it for me! I have nothing but good things to say about the excellent service I receive from Anjali Khanna and Team Khanna at Tom James in Atlanta. ."

Clothier:

Naresh Khanna

Tom James of Buckhead

From Our Clients

"Everything I have ever purchased from him is superlative in quality and appearance."

Custom Clothier James Cullen
Clothier:

James Cullen

Tom James of New Jersey

"Valuable advice and recommendatIons for anything fashion related."

Custom Clothier Katelin Fore
Clothier:

Katelin Fore

Tom James of South Austin
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