Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"Ian's service has been very impressive. He took the time to understand my needs and has delivered excellent quality products matching his promises. I will certainly use Ian's services in the future."

Clothier:

Ian Powell

Tom James of Canary Wharf

"Kimberly manages my account at Tom James. She is a delight to deal with: she knows her products and pricing and is creative in finding the perfect match for me. Her visits to my office are professional, prompt and efficient. She is equally quick to come by for fittings and repairs. l love all the suits I have bought from her. Her service is outstanding. I recommend Kimberly without reservation."

Clothier:

Kim Keller

Tom James of Dallas

"Kim Keller has been my exclusive clothier for more than 15 years now. No company or individual has ever given me customer service like her. She knows her business. Kim is my personal shopper, clothing consultant and tailor all in one. Delivered to your door. Always on time!! For more than 20 years. The best."

Clothier:

Kim Keller

Tom James of Dallas

"Great custom suits, great service, convenient, comes to you for measurements."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Shep does a great job! Give him a shot and he'll hook you up with some nice rags. Great customer service and always friendly and excited to be with you."

Clothier:

David Shepard

Tom James of Memphis

"I had the pleasure of working with Daniel during his first 3 years at Tom James. Daniel was very determined to invest 110% of his time and energy in perfecting his skill. A determination that has truely paid in a successful client base and team that has been lead by example."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Ben provides a very professional service delivering quality menswear. The standard is exceptional and he delivers in line with what he promises. Very happy with my purchase."

Clothier:

Ben Mayer

Tom James of Brisbane

"Jim was very professional and thorough providing me with great service. He was attentive to my needs and extremely timely and accurate. He also was quick to remedy any issues with the product ordered."

Clothier:

James Cullen

Tom James of New Jersey

"As a new client of Tom James, I didn't know what to expect. I was thoroughly impressed with the service, timeliness and quality of my order. I would recommend Tom James to anyone in the GTA looking for an extensive line of custom clothing. Thanks Michelle for your expertise!"

Clothier:

Michelle Greenlees

Tom James of Toronto

"Before I met Dave Olson and Tom James I hated shopping for clothing. The salesmen you have to deal with at the Department stores are never helpful and I ended up not liking anything that I bought. Working with Dave, buying new clothing is fun and I like the clothing for a long time. Dave is the Tailor for a lot people in my industry and is able to help me put together a wardrobe that I feel confident in. I look forward to getting dressed for work now. I also like the convenience and the compliments I get on how I dress. This would not happen without Dave's expertise. If I had to pick one aspect of working with Dave that I think is of most value to me, it would be his knowledge of what I need to wear to look my best. He 'goes the extra mile' to make sure we get it right."

Clothier:

Dave Olson

Tom James of San Francisco

"I have acquired 95% of my business attire from Daniel. He goes above and beyond his duties to accomodate my requests. He's very flexible with his schedule and understands my style preferences and budget. I was one of his first customers and I continue to buy from him until today. I highly recommend him."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Katie's work was exceptional. She guided me through a process that enabled me to visualize and ultimately realize my true potential. She also models what she promotes - professionalism and quality, with a dose of style. I would recommend her to any business professional looking to step up their game through attire!"

Clothier:

Katelin Fore

Tom James of South Austin

"I have known Victoria since 2009, and have worked with her on numerous occasions. She has always displayed a professional attitude, and I think her follow through and after sales service is exceptional. She is driven to succeed, and I also think is very passionate about what she does and about Tom James. The quality of Tom James' product is superior, and I have been happy with all that I have purchased. They stand behind their workmanship and were quick to follow up if adjustments are needed. I find their selections to be top notch and always in style. I would highly recommend working with Victoria."

Clothier:

Victoria Bate

Tom James of New York

"Rarely can it be said that there is happiness to be found from any place selling clothes. However, it has been my absolute pleasure to have lucked into dealing with the fantastic folks at Tom James. They have taken great care of my clothing needs for years ... and in the unlikely event I needed something that they did not carry, I have even had their sales folks go to another vendor and get it for me! I have nothing but good things to say about the excellent service I receive from Anjali Khanna and Team Khanna at Tom James in Atlanta. ."

Clothier:

Naresh Khanna

Tom James of Buckhead

From Our Clients

"Since hiring Heidi, I have received countless compliments on my wardrobe and experience a newfound confidence in the way I look and feel. This confidence has translated into increased business that far exceeds the cost of the clothes. Heidi is a delight to work with, highly reliable and a master at her craft. I highly recommend her."

Custom Clothier Heidi Goldstein
Clothier:

Heidi Goldstein

Tom James of Long Island

"It's amazingly convenient. I get great looking, quality, tailored business clothes delivered right to my office."

Custom Clothier Lee Dora
Clothier:

Lee Dora

Tom James of Indianapolis
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