Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"Evan provided me great customer service and is very attentive to detail. He paid attention to my particular needs and was not trying to force a sale, but always helping to find solutions. I was very satisfied in my dealings with him."

Clothier:

Evan Miller

Tom James of Jacksonville

"Sheika has assisted me with my professional clothing needs for several years. The quality of the materials and workmanship that she provides is superb, and she doesn't hesitate to fit and refit (and refit) as needed. Sheika is a pleasure!"

Clothier:

Sheika Mancle

Tom James of Washington DC

"Evan was a true pleasure to work with and his passion to meet his customer needs/expectations were outstanding."

Clothier:

Evan Miller

Tom James of Jacksonville

"I have purchased the gamut of clothing from Rob over the past few years, including suits, jackets, shirts, slacks, ties, belts, etc.  The customized fit is phenomenal, and the attention to detail along with the customer centric service is even better.  I highly recommend Rob.  His outstanding expertise will help you stand out."

Clothier:

Rob Ringeisen

Tom James of Madison

"Great knowledge on his products. He will go the extra mile, making sure your garments are exactly what you ordered. After the sale, he will check in with you, making sure the garments are exactly what you expected. If anything needs to be altered, fixed, or changed, he will stop by and ensure it gets completed. Give Evan a call and you will see why I recommend him."

Clothier:

Evan Miller

Tom James of Jacksonville

"I’ve been a customer of Tom James for more than 15 years and have many purchases from them.  I’ve always found the convenience and quality great.  Eddie McClain has been my representative for more than 10 years, and he’s great to work with.  He gives me all of my options without high pressure.  The follow up service is excellent, and I’ve never had any problems.  I also love not having to go to the mall."

Clothier:

Eddie McClain

Tom James of Jacksonville

"Before I met Dave Olson and Tom James I hated shopping for clothing.  The salesmen you have to deal with at the Department stores are never helpful and I ended up not liking anything that I bought.  Working with Dave, buying new clothing is fun and I like the clothing for a long time.  Dave is the Tailor for a lot people in my industry and is able to help me put together a wardrobe that I feel confident in.  I look forward to getting dressed for work now.  I also like the convenience and the compliments I get on how I dress.  This would not happen without Dave's expertise.  If I had to pick one aspect of working with Dave that I think is of most value to me, it would be his knowledge of what I need to wear to look my best.  He 'goes the extra mile' to make sure we get it right."

Clothier:

Dave Olson

Tom James of San Francisco

"Evan is a true professional and really knows his stuff! He took an adequate amount of time to explain the process, learn my needs and offer as many suggestions as I needed to make an informed decision. Evan was a great help and went above and beyond great customer service to make the process easy for me and my busy schedule."

Clothier:

Evan Miller

Tom James of Jacksonville

"Katie has repeatedly gone the extra mile with her personalized customer service to consistently meet my high expectations and even maintain the utmost affability during the experience. Very highly recommended."

Clothier:

Katelin Fore

Tom James of Austin

"Jeff has been my rep at Tom James Clothing for over a year. During that time he has provided an exceptional level of service and provided a product of exceptional quality. He is highly recommended."

Clothier:

Jeff Harden

Tom James of Jacksonville

"Hank's brand is one of operational excellence, impeccable customer service and a well-tempered affable nature. While I enjoy the Tom James label, none of it would resonate with me without the judicious application of Hank's unique and efficacious way of running his business. Hank Lee brings great credit to himself, Tom James and the entire couture ecosystem."

Clothier:

Hank Lee

Tom James of Denver

"I've trusted Paul and Tom James with my clothing requirements for many years and they never disappoint! Fantastic service, fantastic fit, fantastic quality. I've never felt so good wearing a suit! They bend over backwards with after sales service which is a really nice value add - nothing's too much trouble - cleaning, repairs, adjustments etc. Would highly recommend them for a first class, professional service."

Clothier:

Paul Ibbotson

Tom James of Leeds

"I would recommend Dave to anyone looking for the right Haberdasher for life. Dressing for success in the business world is and will always be part of the equation. He is well connected, knows the business, and knows how to deliver the type of service few understand. He is a all about how quality makes the difference in your life."

Clothier:

David Shepard

Tom James of Memphis

"I've known Ben for a short time but it feels like I've known him for much longer. He goes beyond the basic service approach of most providers. He takes time to provide more than quality clothing - he gets to know you. He wants to understand your needs and passions. Before I discovered Tom James, I owned suits. Now, I experience a suit. There is nothing like the feeling you get when you first put on a suit tailored for you. It feels and looks great. It feels natural. Ben takes that feeling seriously. I don't regret getting my suits from Tom James; I only regret not getting one sooner."

Clothier:

Ben Lawler

Tom James of St Louis

From Our Clients

"I like to note that I am very happy with your work and extremely satisfied with your tailoring on my suit that was just made as well as your service. It is perfect. Thanks again and keep up the good work."

Custom Clothier Eric Hymowitz
Clothier:

Eric Hymowitz

Tom James of New Jersey

"Jim and Tom James make  the ideal winning combination.  Superb personalized service and fashion advice combined with top quality customized clothing create the ideal answer to the challenge of keeping my closet 'current' in the face of a hectic life."

Custom Clothier Jim Messman
Clothier:

Jim Messman

Tom James of Milwaukee
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