Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"Robin has been great to deal with. Reliable and punctual. I LOVE the service he provides, coming to MY office to allow me to shop for clothes. I really appreciate that it is a significant time saver for me."

Clothier:

Robin Hoare

Tom James of Vancouver

"Jordan has provided high quality clothing and accessories to me and my colleagues for 2 years. He maintains an excellent level of customer service and follow through. Jordan is dependable, knowledgeable and trustworthy. If you are a busy business professional, I highly recommend him and the services he provides."

Clothier:

Jordan Yocum

Tom James of Louisville

"It was a true pleasure having Evan as my personal tailor. He is professional and extremely proficient at his craft. If you are truly interested in looking professional and investing in your wardrobe, you need to be working with Evan."

Clothier:

Evan Miller

Tom James of Jacksonville

"Daniel is a great guy who is passionate about what he does. He is flexible and accommodating to my busy schedule and is someone I will be using for a long time due to his knowledge of the industry. I appreciate all the work Daniel does for me and would highly recommend him to anyone interested in looking their best personally or professionally on a daily basis."

Clothier:

Daniel Wiebracht

Tom James of East Texas

"Robin has fitted me with suits for a few years now and I am always happy with the process. His service is excellent and the quality of the product is consistently superb."

Clothier:

Robin Hoare

Tom James of Vancouver

"Tom James provides high-end clothing and apparel and matches their products with exceptional customer service. Whenever I need anything, my key sales contact, Brian, is there to help me. Whether it is new clothing or an adjustment, Brian ensures that my request gets addressed promptly. I continue to buy much of my clothing from Tom James because their service and products match my expectations every time."

Clothier:

Brian Hopkins

Tom James of Minneapolis

"Great knowledge on his products. He will go the extra mile, making sure your garments are exactly what you ordered. After the sale, he will check in with you, making sure the garments are exactly what you expected. If anything needs to be altered, fixed, or changed, he will stop by and ensure it gets completed. Give Evan a call and you will see why I recommend him."

Clothier:

Evan Miller

Tom James of Jacksonville

"I have had the opportunity to work with Melissa the last year and I truly believe she represents 'customer service' in a very effective and professional manner. Melissa has always put the clients needs first. It has been a pleasure working with her and given the innate pressures in retail business, it is nice to see someone that always has a smile on her face and personality to match."

Clothier:

Melissa Hodge

Tom James of New York

"LaVar has been fantastic in assisting me in the building of my professional wardrobe. His advice has been invaluable as I stray further from the basic/mandatory blue and grey suits. The custom-made shirts and suits Lavar offers are elegant and well-made."

Clothier:

Lavar Smith

Tom James of Orlando

"I had the pleasure of working with Daniel during his first 3 years at Tom James. Daniel was very determined to invest 110% of his time and energy in perfecting his skill. A determination that has truely paid in a successful client base and team that has been lead by example."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Sarah Slaper is a pleasure to work with, laid back, and very professional. I initially ordered several shirts, but when they arrived, wasn't happy with the cut or the cuffs and she didn't hesitate to have them all completely remade. The new shirts fit perfectly and I regularly receive compliments when I'm wearing them! I love them! Since then I've ordered several other items and cannot wait until they arrive. Thank you Sarah for being so incredible!"

Clothier:

Sarah Slaper

Tom James of Washington DC

"I have acquired 95% of my business attire from Daniel. He goes above and beyond his duties to accomodate my requests. He's very flexible with his schedule and understands my style preferences and budget. I was one of his first customers and I continue to buy from him until today. I highly recommend him."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"I was introduced to Jennifer several years ago from a colleague of mine. I had never had a custom suit, and now I will never go to back to any other type of suit! Jennifer's service and the quality of her product have impressed me and I find that it's a great value. Great stuff at great prices; you can't beat that!"

Clothier:

Jennifer Kautzky

Tom James of Seattle

"Katie does a great job in helping to pick out custom clothes. She's on time, personable, knows the options and is efficient. Doesn't waste my time. I highly recommend her work."

Clothier:

Katelin Fore

Tom James of Austin

From Our Clients

"It is more the internal confidence in my attire ... that has been the real benefit for me."

Custom Clothier Bill Lambert
Clothier:

Bill Lambert

Tom James of Boston

"Dave has provided a great service that has benefited me professionally and personally. In addition, he is simply a great guy!"

Custom Clothier Dave Dobbins
Clothier:

Dave Dobbins

Tom James of Cincinnati
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