Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"I've known Ben for a short time but it feels like I've known him for much longer. He goes beyond the basic service approach of most providers. He takes time to provide more than quality clothing - he gets to know you. He wants to understand your needs and passions. Before I discovered Tom James, I owned suits. Now, I experience a suit. There is nothing like the feeling you get when you first put on a suit tailored for you. It feels and looks great. It feels natural. Ben takes that feeling seriously. I don't regret getting my suits from Tom James; I only regret not getting one sooner."

Clothier:

Ben Lawler

Tom James of St Louis

"I've worked with Elaine Skoglund since 1998 and have found her, and Tom James Company to be excellent in quality and service. Of particular importance to me is the time they save by meeting me at a time that fits my schedule and making the most of it, by never wasting time and providing me with great loking clothing that fits."

Clothier:

Elaine Skoglund

Tom James of Chicago Downtown

"Scott is my Tom James representative. I am very glad to have met him and secured his services. He always pays attention to details. He is organized and does not waste our time together. I've been very pleased with every suit, shirt, or tie I have purchased from him, and I expect that I will continue to use Scott as long as he is in the business. I would highly recommend his services if you need business or even casual attire."

Clothier:

Scott Osborne

Tom James of Louisville

"Alex has been my tailor for several years, and I highly recommend him. He provides excellent customer service and is very knowledgeable."

Clothier:

Alex Homer

Tom James of Houston

"I have acquired 95% of my business attire from Daniel. He goes above and beyond his duties to accomodate my requests. He's very flexible with his schedule and understands my style preferences and budget. I was one of his first customers and I continue to buy from him until today. I highly recommend him."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Thank you again for the service you have given me over the years. I have had no regrets with any of my purchases and you always make sure I am 100% satisfied with my clothing. From shoes that last for years to the suits worthy of TV interviews, I have slowly realized that custom clothing is the only way to go. You've turned a skeptic into an advocate and I look forward to continue working with you and Tom James in the years ahead."

Clothier:

Ben Lawler

Tom James of St Louis

"Lindsay is the best. A true professional who always brings her A-game. She helps me out on making the best clothing decisions and helps my friends as well. I enjoy working with Lindsay and the product is outstanding. ."

Clothier:

Lindsay Curby

Tom James of Charlotte

"Shep does a great job! Give him a shot and he'll hook you up with some nice rags. Great customer service and always friendly and excited to be with you."

Clothier:

David Shepard

Tom James of Memphis

"Amazing service. And the best suits and shirts I've ever purchased. I highly recommend Tom James."

Clothier:

Stephen Matte

Tom James of New York

"As a busy professional it is not easy to find time to shop for clothing. Hank will meet wherever and whenever is convenient for you. He is well-versed in style and is awesome at giving you a fresh new look for any occasion. Hank is reliable, trustworthy and excellent at what he does. I highly recommend giving him a call, you will be so glad you did."

Clothier:

Hank Lee

Tom James of Denver

"When you were first referred to me I confess I was very skeptical about buying custom-fitted clothes. My first thought was 'That would be WAY too expensive!' But you had been referred by a colleague whose opinion I respected, and I decided to give you a try. Our first transaction involved my purchase of a shirt package. ... those shirts lasted a minimum of five or six years even with repeated laundering and starch. You are never 'pushy', and you offer excellent professional advice on what styles and materials would work best for me. I'm an advocate!"

Clothier:

Jason Caldwell

Tom James of Dallas

"As a new client of Tom James, I didn't know what to expect. I was thoroughly impressed with the service, timeliness and quality of my order. I would recommend Tom James to anyone in the GTA looking for an extensive line of custom clothing. Thanks Michelle for your expertise!"

Clothier:

Michelle Greenlees

Tom James of Toronto

"My dealing with Patrick has been an excellent experience. Patrick is dedicated to his job and well experienced in making my needs met. Patrick will respond to my email when I send him something at 4am in the morning and never let me down when I need a suit, tailored need or ideas on my suits. I would recommend Patrick to anyone that care about how the look, dress and feel."

Clothier:

Patrick Davis

Tom James of Denver

"Before I met Dave Olson and Tom James I hated shopping for clothing. The salesmen you have to deal with at the Department stores are never helpful and I ended up not liking anything that I bought. Working with Dave, buying new clothing is fun and I like the clothing for a long time. Dave is the Tailor for a lot people in my industry and is able to help me put together a wardrobe that I feel confident in. I look forward to getting dressed for work now. I also like the convenience and the compliments I get on how I dress. This would not happen without Dave's expertise. If I had to pick one aspect of working with Dave that I think is of most value to me, it would be his knowledge of what I need to wear to look my best. He 'goes the extra mile' to make sure we get it right."

Clothier:

Dave Olson

Tom James of San Francisco

From Our Clients

"Brian is a great advisor to me on my wardrobe and has been for many years. Brian takes the time necessary to match my wardrobe that needs a conservative look for the industry I work in and yet adds suggestions to 'liven up the look' in subtle ways. This combination results in a fresh look without a complete wardrobe makeover."

Custom Clothier Brian Green
Clothier:

Brian Green

Tom James of Washington DC

"I've been dressing better, feeling better, and getting positive comments from people who have been noticing my new 'look.'"

Custom Clothier Lee Dora
Clothier:

Lee Dora

Tom James of Indianapolis
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