Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"Daniel is customer-service driven, with deep knowledge of his products and a commitment to having his customers be satisfied."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Daniel has never let me down and has always been good with which to deal. He is is not pushy, listens to what I would like, and delivers!"

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Ben provides a very professional service delivering quality menswear. The standard is exceptional and he delivers in line with what he promises. Very happy with my purchase."

Clothier:

Ben Mayer

Tom James of Brisbane

"Jordan is extremely professional and responsive. He is also knowledgable and helpful in his recommendations. I have nothing but good things to say about his service."

Clothier:

Jordan Yocum

Tom James of Louisville

"I have known Kim Keller for over 10 years. The service level and professionalism she exudes are second to none. The highest quality of clothing. The best fit. She knows exactly what I need and what I do not need. My Tom James clothing is all that I wear for both formal and casual events, whether they be professional or personal occasions. I cannot recommend highly enough the service that Kim Keller and Tom James provides to all of their clients. ."

Clothier:

Kim Keller

Tom James of Dallas

"I have purchased several items from Amber Schrader. Given my hectic schedule, I really appreciate Amber's high degree of efficiency and professionalism. She is always on time and listens well - she understands what I am looking for and doesn't over sell. She makes purchasing high quality custom clothing very convenient to a person who doesn't like shopping in stores."

Clothier:

Amber Schrader

Tom James of Boston

"Great custom suits, great service, convenient, comes to you for measurements."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"I have recently used Ben's services for the purpose of obtaining a new suit and some other items. I found Ben to be highly professional and the service he provides are extremely convenient. I would highly recommend him."

Clothier:

Ben Mayer

Tom James of Brisbane

"Katie has repeatedly gone the extra mile with her personalized customer service to consistently meet my high expectations and even maintain the utmost affability during the experience. Very highly recommended."

Clothier:

Katelin Fore

Tom James of Austin

"I've worked with Dan for over five years now and with Tom James for 10. I was used to getting my business attire from Macy's, JOS Bank, and even some online shops. After buying my first Tom James custom shirt 10 years ago, I was hooked. The fabric, feel, fit and overall look of the attire is something that you can't find anywhere in retail. Dan is top notch. He has a passion for what he does and you will see that in how hard he works for you. Please take the time to meet with Dan for at a bare minimum a professional introduction."

Clothier:

Daniel Lawler

Tom James of Memphis

"Keith Brown is a trusted professional who has provided me with high quality clothing and expert advice for years. His services save me a tremendous amount of time."

Clothier:

Keith Brown

Tom James of Charlotte

"I've been a customer of Tom James for more than 15 years and have many purchases from them. I've always found the convenience and quality great. Eddie McClain has been my representative for more than 10 years, and he's great to work with. He gives me all of my options without high pressure. The follow up service is excellent, and I've never had any problems. I also love not having to go to the mall."

Clothier:

Eddie McClain

Tom James of Jacksonville

"Eddie McClain of Tom James has provided excellent service to me for 23 years. The suits I have bought look and feel excellent. Mr. McClain has been a great help to me in choosing the right suits each year. I would strongly recommend Eddie McClain and Tom James to any professional who cares about his appearance."

Clothier:

Eddie McClain

Tom James of Jacksonville

"Robin has been great to deal with. Reliable and punctual. I LOVE the service he provides, coming to MY office to allow me to shop for clothes. I really appreciate that it is a significant time saver for me."

Clothier:

Robin Hoare

Tom James of Vancouver

From Our Clients

"Alex has been my tailor for several years, and I highly recommend him. He provides excellent customer service and is very knowledgeable."

Custom Clothier Alex Homer
Clothier:

Alex Homer

Tom James of Houston

"Shep does a great job! Give him a shot and he'll hook you up with some nice rags. Great customer service and always friendly and excited to be with you."

Custom Clothier David Shepard
Clothier:

David Shepard

Tom James of Memphis
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