Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"I found Ben's service and attention to detail second to none. His clothing products are excellent."

Clothier:

Ben Mayer

Tom James of Brisbane

"I have had the opportunity to work with Melissa the last year and I truly believe she represents 'customer service' in a very effective and professional manner. Melissa has always put the clients needs first. It has been a pleasure working with her and given the innate pressures in retail business, it is nice to see someone that always has a smile on her face and personality to match."

Clothier:

Melissa Hodge

Tom James of New York

"Aubrey has always displayed a high level of commitment and enthusiasm towards providing a top quality service to meet my needs and requirements, coupled with a very professional approach, and I have no hesitation in recommending him."

Clothier:

Aubrey Gray

Tom James of Dubai

"I had the pleasure to have Jordan make several custom suits and shirts, to improve my appearance and wardrobe. I forgot my cufflinks while attending a wedding a while back. I called Jordan and in 30 minutes, he drove across town and delivered to me a new pair of cufflinks to the wedding site. That is what I call excellent service! I will continue to consult with Jordan on future clothing needs, as he has gained a client for a long, long time."

Clothier:

Jordan Yocum

Tom James of Louisville

"I get all my suits and jackets from Andrew - he is highly personable, very helpful and always delivers. He fits around my work schedule, always makes helpful suggestions, and for someone like me who is allergic to shopping for suits, this really is the way forwards!"

Clothier:

Andrew Field

Tom James of London

"I was introduced to Jennifer several years ago from a colleague of mine. I had never had a custom suit, and now I will never go to back to any other type of suit! Jennifer's service and the quality of her product have impressed me and I find that it's a great value. Great stuff at great prices; you can't beat that!"

Clothier:

Jennifer Kautzky

Tom James of Seattle

"I have been doing business with Tom James Company since Porter Wilson opened the Roanoke office in the mid '90s. Doug Kidd succeeded Porter over 10 years ago, and has consistently maintained the commitment to excellent personal service, quality and attention to detail for which Tom James is known. Most important, Doug listens very well, which is the most important attribute a clothier can have. Thank you, Doug!"

Clothier:

Douglas Kidd

Tom James of Roanoke

"Shep does a great job! Give him a shot and he'll hook you up with some nice rags. Great customer service and always friendly and excited to be with you."

Clothier:

David Shepard

Tom James of Memphis

"As a new client of Tom James, I didn't know what to expect. I was thoroughly impressed with the service, timeliness and quality of my order. I would recommend Tom James to anyone in the GTA looking for an extensive line of custom clothing. Thanks Michelle for your expertise!"

Clothier:

Michelle Reiff

Tom James of Toronto

"LaVar has been fantastic in assisting me in the building of my professional wardrobe. His advice has been invaluable as I stray further from the basic/mandatory blue and grey suits. The custom-made shirts and suits Lavar offers are elegant and well-made."

Clothier:

Lavar Smith

Tom James of Washington DC

"Jordan is extremely professional and responsive. He is also knowledgable and helpful in his recommendations. I have nothing but good things to say about his service."

Clothier:

Jordan Yocum

Tom James of Louisville

"Ben's subject knowledge and service are exceptional and the products he supplies are great. Highly recommend!"

Clothier:

Ben Mayer

Tom James of Brisbane

"Sarah Slaper is a pleasure to work with, laid back, and very professional. I initially ordered several shirts, but when they arrived, wasn't happy with the cut or the cuffs and she didn't hesitate to have them all completely remade. The new shirts fit perfectly and I regularly receive compliments when I'm wearing them! I love them! Since then I've ordered several other items and cannot wait until they arrive. Thank you Sarah for being so incredible!"

Clothier:

Sarah Slaper

Tom James of Washington DC

"Your representative Jarred is an exceptional example of excellent service."

Clothier:

Jared Meyers

Tom James of Orlando

From Our Clients

"The convenience of not having to leave the office for anyone busy at their job is priceless!"

Custom Clothier Rebecca Garsys
Clothier:

Rebecca Garsys

Tom James of Minneapolis

"Melanie is great at her job. None better!"

Custom Clothier Melanie Highsmith
Clothier:

Melanie Highsmith

Tom James of Charlotte
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