Client Reviews


50 years of Customer Satisfaction

Reviews on QUALITY

"It's all about convenience and attention to quality. My Tom James salesman knows my style and what works for me and makes the experience easy. The quality is superb!"

Clothier:

Darrell Pavelka

Tom James of Minneapolis

"I purchased my first tailored suit from Ben and was greatly impressed by the final product. Even at the fist fitting, the suit felt right. This is testament to Ben's skill and care throughout the fitting process."

Clothier:

Ben Mayer

Tom James of Brisbane

"Kim has been helping me with my professional clothing needs for four years. She has been a pleasure to work with. She has helped me understand what I need in order to ensure the very best professional appearance, but she also listens closely to me and helps match up styles and trends with my personal preferences. All of the Tom James clothing I've purchased through Kim has been of the highest quality. I feel great when I'm wearing it."

Clothier:

Kim Keller

Tom James of Dallas

"I've enjoyed and appreciated the quality clothing and excellent personal service without the need to go to a store to shop."

Clothier:

Eddie McClain

Tom James of Jacksonville

"Robin, this is to confirm that the suits, pants and shirts you have provided to me have been of the highest quality and wear extremely well. Your tailored fits have been great, and I have no problem recommending your excellent service and individual attention to detail in all our dealings!"

Clothier:

Robin Hoare

Tom James of Vancouver

"I have used Tom James almost exclusively for over 12 years now and have been very pleased with the quality and fit of the clothing they have provided. The shirts, sports coats, and suits have all fit well and lasted well past expectations despite almost daily wear. Kim Keller has an excellent eye for color combination and has been very helpful in making wardrobe selections."

Clothier:

Kim Keller

Tom James of Dallas

"Tom James provides exceptional quality and service. Their representatives offer creative ideas and are always professional. I have always been pleased with Tom James! ."

Clothier:

Brian Hopkins

Tom James of Minneapolis

"I've worked with Tom James and Tim Smith for over 16 years. I have been consistently impressed with the quality of clothing and the attention to customer service. Tim is always very responsive and has suggested new trends and fabrics. Slowly, Tim has helped move me from exclusively oxxford cloth shirts to more distinctive colors and prints. In addition, the ties I've added to my wardrobe receive the highest compliments. I look sharper and more contemporary. I am confident providing a stellar recommendation for both the company and Tim."

Clothier:

Tim Smith

Tom James of Phoenix

"I'm impressed with the quality of the suits and shirts. I also love the exceptional level of customer service that I receive from Jennifer Kautzky."

Clothier:

Jennifer Kautzky

Tom James of Seattle

"I have purchased several suits through Robin. I am pleased not only with the quality of the suits, but also with the high level of personal service, including office visits for measurements. I would not hesitate to recommend Robin's services for distinctive well-tailored clothes at lower cost and better service than through a retail store."

Clothier:

Robin Hoare

Tom James of Vancouver

"First measured by Ben for a couple of fully bespoke, tailored suits about six weeks ago. I've just had my first fitting of the first suit with fantastic results. Such was the quality and accuracy of the initial measurements, virtually no further adjustments have been required. Great results - delighted with the first suit and await the second. Placed further orders yesterday on the basis of results of the first suit. I recommend Ben without hesitation - great service, great results and great care taken to get the measurements right first time."

Clothier:

Ben Mayer

Tom James of Brisbane

"The custom suits I own have become my favorite go-to suits for the courtroom and have now lasted through several years of wear and tear."

Clothier:

Bill Lambert

Tom James of Boston

"I have been working with Ingrid and Tom James for about 3 years now. The quality of the clothes that I get have far surpassed what I historically wore and I could not imagine going to a department store and shopping for myself again. Ingrid is always responsive and when I need something as quickly as possible, even once within a few hours, she is able to deliver and provide top notch service."

Clothier:

Ingrid Geiseman

Tom James of Omaha

"Dear Paul, just a short note to thank you for your excellent service over the last few years. You have been supplying suits to me for nearly five years and what you said on day one, that you pay for quality but you get that back in the long run, has certainly been true. Once again many thanks."

Clothier:

Paul Ibbotson

Tom James of Leeds

From Our Clients

"Dan 'Hooked' me back in 1997 with great suits and fantastic service and I have been a loyal customer since. He keeps me in touch with current styles and has a good feel for what I like and brings me great proactive ideas. I always appreciate Dan coming to my office for quick convenient visits and staying in touch at the intervals that work best for me. Thanks for all of your help and friendship over the years Dan!"

Custom Clothier Dan Hook
Clothier:

Dan Hook

Tom James of Seattle

"Anyone who wears a suit once a month or 5 days a week needs to contact Scott. The package deals through Tom James allow you to purchase multiple suits, shirts, and ties for a very reasonable price, and the fact that everything is custom-made to you is well worth the couple extra bucks. He comes to your office or home, finds out what you like and need, takes your measurements, and creates clothes specifically for you! Call Scott today to schedule a time to meet him!"

Custom Clothier Scott Osborne
Clothier:

Scott Osborne

Tom James of Louisville
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