Client Reviews


50 years of Customer Satisfaction

Reviews on SATISFACTION

"I have been buying custom clothing from Melissa for several years. She is extremely professional and provides great advice. The clothing is always top quality and looks great. I have recommended Melissa and Tom James to many friends and co-workers. Everyone seems really satisfied with the clothing and loves working with Melissa!"

Clothier:

Melissa Hodge

Tom James of New York

"It's been a pleasure to work with Elaine Skoglund over the past fifteen years. She is a real pro. Her insight and talents, coupled with Tom James great products, have made my wardrobe decisions very easy. I often get compliments on my Tom James suits, sports coats, and other apparel."

Clothier:

Elaine Skoglund

Tom James of Chicago Downtown

"I have worked with Will for many years, and he has consistently provided top-notch service and high quality clothing. Will goes the extra mile to make sure the customer is 100% satisfied, and is a pleasure to work with."

Clothier:

William Russ

Tom James of Dallas

"I've done business with Mark's firm, Tom James Company, for more than 20 years while living in Atlanta, Denver and Portland. Mark's high level of service and attention to detail always impresses me and reminds me of why I seek him out for fine menswear."

Clothier:

Mark Cleve

Tom James of Portland

"While creating a good impression in my business and personal lives is important to me, finding time to wardrobe shop often times found a back seat to business travel and family time. That's when I found Tom James. Their model fits my needs perfectly - quality products, vast selection, personalized service - all delivered in the convenience of my home. Kim Keller executes the Tom James model flawlessly. From my initial wardrobe overhaul a few years ago to my ongoing refreshing, Kim guides the process all along the way. She's a true consultant, not a sales person, and that approach works perfectly for me."

Clothier:

Kim Keller

Tom James of Dallas

"I would like to commend Jim Cullen to you for various reasons. Jim is the consummate gentleman, and as such he represents your company very well. He has excellent knowledge of Tom James clothing/products, he is never pushy, and he lets his product sell itself (at least that is what it seems like from the consumer side - which is also commendable).When Jim was out ill, never did he forget me, his customer. That was incredible to me. I was still able to make purchases through that difficult time for Jim."

Clothier:

James Cullen

Tom James of New Jersey

"Kim Keller was as attentive, professional and courteous the day I met her in the mid-nineties, as she is to this day. I use only Tom James for my formal wear needs and I use only Kim Keller when it's time for an update to my wardrobe or if I have any unique attire needs for a special occasion. I no longer live in Texas, and there at tens of thousands of options here in Chicago for men's clothing; I still call Kim when it's time for a formal clothing purchase."

Clothier:

Kim Keller

Tom James of Dallas

"I'd highly recommended Bob and his Tom James tailoring service to anyone who - like me - struggles with time and fit, or just wants to upgrade their business wear. Even before he visits me at my office he has specific ideas prepared based on a consultation where my needs are clearly put first. He worked hard for my business, offers great clothing, is a top bloke and I look forward to working with him further."

Clothier:

Bobbie Lawrenson

Tom James of Midlands

"Dave has been my clothier for 20 years and has always been the consummate professional who pays special attention to individual needs. He is well qualified and I would highly recommend Dave for any professional clothing needs."

Clothier:

Dave Dobbins

Tom James of Cincinnati

"Mark has been my clothier for over 16 years. I first started working with Mark because I hate shopping and I wanted unbiased, expert advice on expanding my business wardrobe. As a result, he knows what fabrics/colors/designs I like and provides me with the information I need to make quick decisions, and I rarely need to send back clothes for re-fitting. I trust Mark's opinion and value his friendship. I recommend Mark to anyone who is looking for quality, custom fit clothes with little hassle."

Clothier:

Mark Cleve

Tom James of Portland

"I met Tom a couple of years ago through a mutual friend of ours. I had already purchased my first two suits from other folks in Tom's business and never thought I would need another provider. However, since I met Tom, he's not only become my Primary provider of Business wear, but I consider Tom to be a trusted friend with the utmost Integrity. Tom is very detail-oriented."

Clothier:

Tom Presby

Tom James of Cary

"Sarina has been calling on my clothing needs for 2 years. She is professional, determined, and trustworthy. The most amazing thing is her honesty. If an article of clothing does not look good or is not a great color on me she lets me know. Normally a clothing sales person will tell you everything looks good, and that is not always the case. She goes out of her way to make sure the customer is happy with the items purchased. I could not be happier with her commitment to me as a customer and look forward to working with her in the future."

Clothier:

Sarina Klosterman

Tom James of Madison

"Melanie has been my favorite source for professional attire. She knows he product and has a passion for her profession. I have enjoyed working with he over the last several years. I can point to my favorite clothes in the closet and know she likely helped secure them."

Clothier:

Melanie Highsmith

Tom James of Charlotte

"I recently received my new hand made tailored clothes personally delivered by Ben. Superb styling and fit, with service that is hard to match. Luckily I didn't even need further alterations, no doubt due to Ben's diligence and skill at tailoring. I recommend the service without a doubt."

Clothier:

Ben Mayer

Tom James of Brisbane

From Our Clients

"In addition to Tom James clothes being of highest quality, it is a breath of fresh air to work with representatives like Barry Helms who go out of their way to assure that the service, fit and satisfaction you receive is second to none. As a busy professional I also appreciate the convenience that goes along with working with a sales representative like Barry who is respectful of my time, and works with my schedule to get things taken care of in a timely manner."

Custom Clothier Barry Helms
Clothier:

Barry Helms

Tom James of Mobile

"I have been working with Jim Messman of Tom James for years. The quality of the clothing is exceeded only by Jim's customer service. The clothes fit perfectly which is very important to me and they look fantastic."

Custom Clothier Jim Messman
Clothier:

Jim Messman

Tom James of Milwaukee
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