Client Reviews


50 years of Customer Satisfaction

Reviews on QUALITY

"I have purchased several suits through Robin. I am pleased not only with the quality of the suits, but also with the high level of personal service, including office visits for measurements. I would not hesitate to recommend Robin’s services for distinctive well-tailored clothes at lower cost and better service than through a retail store."

Clothier:

Robin Hoare

Tom James of Vancouver

"I hate to admit it but I have actually started enjoying my clothing. When I first tried you out it was with some skepticism not least because it was considerably more than I was used to spending. The product and the service, though, have lived up to my high expectations. Having someone visit me and make suggestions about what to wear and which shirts and ties to coordinate with an outfit has been invaluable. I look forward to using Tom James for many years to come."

Clothier:

Paul Ibbotson

Tom James of Leeds

"I've enjoyed and appreciated the quality clothing and excellent personal service without the need to go to a store to shop."

Clothier:

Eddie McClain

Tom James of Jacksonville

"I have worked with Steve Oberdin, my Tom James professional clothier, for many years and I am a very satisfied customer.   The convenience of working with Tom James has made it easy and efficient to maintain a professional wardrobe notwithstanding my busy schedule and aversion to shopping in general.   Steve takes the time to know what my needs are from a styling and travel standpoint and makes a lot of helpful suggestions.   I was sold on the quality of Tom James with my first suit which performed well for more than five years."

Clothier:

Steve Oberdin

Tom James of Omaha

"Dear Paul, just a short note to thank you for your excellent service over the last few years. You have been supplying suits to me for nearly five years and what you said on day one in that you pay for quality but you get that back in the long run has certainly been true. Once again many thanks."

Clothier:

Paul Ibbotson

Tom James of Leeds

"I've worked with Tom James and Tim Smith for over 16 years. I have been consistently impressed with the quality of clothing and the attention to customer service. Tim is always very responsive and has suggested new trends and fabrics. Slowly, Tim has helped move me from exclusively oxxford cloth shirts to more distinctive colors and prints. In addition, the ties I've added to my wardrobe receive the highest compliments. I look sharper and more contemporary. I am confident providing a stellar recommendation for both the company and Tim."

Clothier:

Tim Smith

Tom James of Phoenix

"I have been purchasing business clothing from Eddie for many many years. He provides very high quality clothing, gives excellent advice and you certainly can't beat the convenience."

Clothier:

Eddie McClain

Tom James of Jacksonville

"Tom James enables me to look professional with maximum convenience and absolute confidence in the quality I will receive.  My sales representative knows what I like and always comes prepared with a selection tailored to my individual preferences and with new ideas to keep me up to date.  I could not be more satisfied with the level of service and quality of products that I have enjoyed for many years now.  Keep up the good work!"

Clothier:

Steve Oberdin

Tom James of Omaha

"I have been approached by numerous tailors in the past, but I have found that the personal and business relationship that we have built up has led to us having a strong friendship and a clear understanding of my tailoring requirements on an annual basis. I have found that the quality of materials and the range of choice at very reasonable prices is second to none and there is no question in my mind that you will remain advising and making my wardrobe for years to come."

Clothier:

Paul Ibbotson

Tom James of Leeds

"The custom suits I own have become my favorite go-to suits for the courtroom and have now lasted through several years of wear and tear. "

Clothier:

Bill Lambert

Tom James of Boston

"Bill, thanks for the great service over many years.  Quality and convenience are a big plus not to mention that you are easy to work with.  "

Clothier:

Bill Lambert

Tom James of Boston

"I have been working with Ingrid and Tom James for about 3 years now.  The quality of the clothes that I get have far surpassed what I historically wore and I could not imagine going to a department store and shopping for myself again.  Ingrid is always responsive and when I need something as quickly as possible, even once within a few hours, she is able to deliver and provide top notch service."

Clothier:

Ingrid Geiseman

Tom James of Omaha

"I have been working with Whit for a number of years and always appreciate his professionalism and knowledge. He is the consummate professional that understands his trade and applies it at the highest level.  Tom James has always had consistent, top quality products."

Clothier:

Whit Behrens

Tom James of San Francisco

"My experience with Tom James has been excellent. Their team are professionals. They listen carefully to your needs and make great recommendations with your wardrobe decisions. The quality of clothing and fitting is superior."

Clothier:

Lawrence Kim

Tom James of New York

From Our Clients

"I have been very pleased with the custom clothing fitted for me by Daniel. I have enjoyed excellent service and when there was a problem, he had it fixed immediately. I have several pairs of slacks which I wear almost daily to work and to church. Thanks, Daniel."

Custom Clothier Daniel Wiebracht
Clothier:

Daniel Wiebracht

Tom James of East Texas

"The quality of the clothing from Tom James far exceeds anything you can obtain off the rack and is well worth the small additional cost."

Custom Clothier Sheika Mancle
Clothier:

Sheika Mancle

Tom James of Washington DC
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