Client Reviews


50 years of Customer Satisfaction

Reviews on QUALITY

"I have had numerous purchases with Tom James and have used Melissa Smith as my go-to person. She was creative, current in her styles and a pleasure to deal with. I have found the product to be of the highest quality and the orders were always ready when they were promised. I would recommend using Melissa for all your custom clothing needs!!"

Clothier:

Melissa Marzuk

Tom James of New York

"Kim Keller has been my clothier since 1996. The advantages of using Kim is getting the right colors for my skin tone, the right fit, how to mix, match, separation from casual and business all of which would not come from a department store. Tom James part is a quality product that will last."

Clothier:

Kim Keller

Tom James of Dallas

"It's all about convenience and attention to quality. My Tom James salesman knows my style and what works for me and makes the experience easy. The quality is superb!"

Clothier:

Darrell Pavelka

Tom James of Minneapolis

"I have dealt with Jim for about 12 years now and I am still wearing suits that I bought from him in 2003. I started with them in 2000 after spending a bunch of money on a few cheap suits. I learned there is a huge difference in clothing quality. I thin."

Clothier:

James Poston

Tom James of Greenville

"I've enjoyed and appreciated the quality clothing and excellent personal service without the need to go to a store to shop."

Clothier:

Eddie McClain

Tom James of Jacksonville

"Robin, this is to confirm that the suits, pants and shirts you have provided to me have been of the highest quality and wear extremely well. Your tailored fits have been great, and I have no problem recommending your excellent service and individual attention to detail in all our dealings!"

Clothier:

Robin Hoare

Tom James of Vancouver

"Liisa provides a first class, personal service in a traditionally difficult area. She is a real expert, able to make informed recommendations and the quality of the finished article is of the highest quality. I have recommended her to friends and colleagues, who have all been extremely complimentary about her approach, service and product."

Clothier:

Liisa Lister

Tom James of Midlands

"First measured by Ben for a couple of fully bespoke, tailored suits about six weeks ago. I've just had my first fitting of the first suit with fantastic results. Such was the quality and accuracy of the initial measurements, virtually no further adjustments have been required. Great results - delighted with the first suit and await the second. Placed further orders yesterday on the basis of results of the first suit. I recommend Ben without hesitation - great service, great results and great care taken to get the measurements right first time."

Clothier:

Ben Mayer

Tom James of Brisbane

"John was introduced to me by a friend 4 months ago. I bought a shirt, tie and suit from him. I was very happy with the results. The clothes was delivered within 3-4 weeks. It is now my favourite suit in my closet. I have recommended John to a couple of friends who have bought suits from him. Overall, I am very happy with his responsiveness and quality of work."

Clothier:

John Johnson

Tom James of London

"I've worked with Tom James and Tim Smith for over 16 years. I have been consistently impressed with the quality of clothing and the attention to customer service. Tim is always very responsive and has suggested new trends and fabrics. Slowly, Tim has helped move me from exclusively oxxford cloth shirts to more distinctive colors and prints. In addition, the ties I've added to my wardrobe receive the highest compliments. I look sharper and more contemporary. I am confident providing a stellar recommendation for both the company and Tim."

Clothier:

Tim Smith

Tom James of Phoenix

"When I first met Ashley I was purchasing my suits and shirts at department stores. Ashley made me comfortable buying my clothes without having to leave my office. The suits and shirts that I have bought through Ashley are very good quality and she has good ideas about mixing and matching the different styles of clothes she has available through Tom James. I would recommend Ashley to anyone looking to upgrade their wardrobe."

Clothier:

Ashley McCarthy

Tom James of Atlanta

"Tom James provides exceptional quality and service. Their representatives offer creative ideas and are always professional. I have always been pleased with Tom James! ."

Clothier:

Brian Hopkins

Tom James of Minneapolis

"I have known Daniel for many years and can recommend him and his services without hesitation. Daniel is a very resilient and resourceful individual who reallly listens to his cleints. He is very approachable and an expert in his field. The clothing he sells is of very good quality and he stands behind his product. ."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"I'm impressed with the quality of the suits and shirts. I also love the exceptional level of customer service that I receive from Jennifer Kautzky."

Clothier:

Jennifer Kautzky

Tom James of Seattle

From Our Clients

"Sarah is an energetic and knowledgeable salesperson. She seeks out and learns what her clients likes are and consistently presents clothes and accessories that they are likely to want. Sarah has her own good sense of style and makes good suggestions."

Custom Clothier Sarah Slaper
Clothier:

Sarah Slaper

Tom James of Washington DC

"I had the pleasure to have Jordan make several custom suits and shirts, to improve my appearance and wardrobe. I forgot my cufflinks while attending a wedding a while back. I called Jordan and in 30 minutes, he drove across town and delivered to me a new pair of cufflinks to the wedding site. That is what I call excellent service! I will continue to consult with Jordan on future clothing needs, as he has gained a client for a long, long time."

Custom Clothier Jordan Yocum
Clothier:

Jordan Yocum

Tom James of Louisville
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