Client Reviews


50 years of Customer Satisfaction

Reviews on QUALITY

"I have had the pleasure of working with Tom James since the early 90s, both in Connecticut and the DC area. The quality of the goods has never been in doubt and the personalized service have made for a great experience."

Clothier:

Brian Green

Tom James of Washington DC

"It was 24 years ago in Columbia when I purchased my first jacket from you. I still have it today and it looks brand new. Needless to say, the quality and custom fit of your clothes, 'Tom James', have been excellent and consistent. I have always found shopping to be a hassle and not having to go to the store saves me personal time. The fact that Tom James and Doug Oyer also deliver what they promise is a bonus."

Clothier:

Doug Oyer

Tom James of Charleston

"I have been a satisfied Tom James client for several years and I have thoroughly enjoyed the client service I receive from my clothier, Rachel Barber.  The weight and hand of their fabrics, as well as  the drape of their clothing is exceptional.  Whether it is a board of directors meeting or a causal evening out, I am pretty sure I am one of the best dressed individuals in the room."

Clothier:

Rachel McNamara

Tom James of Phoenix

"I have been working with Ingrid and Tom James for about 3 years now.  The quality of the clothes that I get have far surpassed what I historically wore and I could not imagine going to a department store and shopping for myself again.  Ingrid is always responsive and when I need something as quickly as possible, even once within a few hours, she is able to deliver and provide top notch service."

Clothier:

Ingrid Geiseman

Tom James of Omaha

"I have been purchasing business clothing from Eddie for many many years. He provides very high quality clothing, gives excellent advice and you certainly can't beat the convenience."

Clothier:

Eddie McClain

Tom James of Jacksonville

"I hate to admit it but I have actually started enjoying my clothing. When I first tried you out it was with some skepticism not least because it was considerably more than I was used to spending. The product and the service, though, have lived up to my high expectations. Having someone visit me and make suggestions about what to wear and which shirts and ties to coordinate with an outfit has been invaluable. I look forward to using Tom James for many years to come."

Clothier:

Paul Ibbotson

Tom James of Leeds

"John was introduced to me by a friend 4 months ago. I bought a shirt, tie and suit from him. I was very happy with the results. The clothes was delivered within 3-4 weeks. It is now my favourite suit in my closet. I have recommended John to a couple of friends who have bought suits from him. Overall, I am very happy with his responsiveness and quality of work."

Clothier:

John Johnson

Tom James of London

"Tom James enables me to look professional with maximum convenience and absolute confidence in the quality I will receive.  My sales representative knows what I like and always comes prepared with a selection tailored to my individual preferences and with new ideas to keep me up to date.  I could not be more satisfied with the level of service and quality of products that I have enjoyed for many years now.  Keep up the good work!"

Clothier:

Steve Oberdin

Tom James of Omaha

"Tom James provides exceptional quality and service.  Their representatives offer creative ideas and are always professional.  I have always been pleased with Tom James! ."

Clothier:

Brian Hopkins

Tom James of Minneapolis

"My experience with Tom James has been excellent. Their team are professionals. They listen carefully to your needs and make great recommendations with your wardrobe decisions. The quality of clothing and fitting is superior."

Clothier:

Lawrence Kim

Tom James of New York

"I've worked with Tom James and Tim Smith for over 16 years. I have been consistently impressed with the quality of clothing and the attention to customer service. Tim is always very responsive and has suggested new trends and fabrics. Slowly, Tim has helped move me from exclusively oxxford cloth shirts to more distinctive colors and prints. In addition, the ties I've added to my wardrobe receive the highest compliments. I look sharper and more contemporary. I am confident providing a stellar recommendation for both the company and Tim."

Clothier:

Tim Smith

Tom James of Phoenix

"I am very pleased with your service and the quality of Tom James’ Clothing. The combination of your individualized service and the clothing line provides a high-class touch solution to dressing well and looking good for our clients. I look forward to your continuing service as well as adding to my personal clothing solutions."

Clothier:

Bill Lambert

Tom James of Boston

"I have worked with Steve Oberdin, my Tom James professional clothier, for many years and I am a very satisfied customer.   The convenience of working with Tom James has made it easy and efficient to maintain a professional wardrobe notwithstanding my busy schedule and aversion to shopping in general.   Steve takes the time to know what my needs are from a styling and travel standpoint and makes a lot of helpful suggestions.   I was sold on the quality of Tom James with my first suit which performed well for more than five years."

Clothier:

Steve Oberdin

Tom James of Omaha

"Bill, thanks for the great service over many years.  Quality and convenience are a big plus not to mention that you are easy to work with.  "

Clothier:

Bill Lambert

Tom James of Boston

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