Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"Alex has been my tailor for several years, and I highly recommend him. He provides excellent customer service and is very knowledgeable."

Clothier:

Alex Homer

Tom James of Houston

"Daniel is a top-notch representative over at Tom James, and I have been very pleased with his approach and expertise. What I most appreciate is his understanding of the time constraints on a busy client. He is not a high-pressure salesman (which is a huge turnoff for so many of us) but rather a very knowledgeable consultant who can help you make decisions on what works and what doesn't. His clothing is very good, reasonably priced, and it changes often. I recommend Daniel very highly."

Clothier:

Daniel Wiebracht

Tom James of East Texas

"Katie has been wonderful to work with. Not only does she have an eye for great fashion, she also has exemplary customer service skills. I would highly recommend her to anyone."

Clothier:

Katelin Fore

Tom James of Austin

"Daniel is a pleasure to work with and goes the extra mile to ensure that his clients are happy and pleased with their purchases."

Clothier:

Daniel Wiebracht

Tom James of East Texas

"Tim Smith has been helping me maintain my professional wardrobe for over twenty years. Tim has stayed true to my focus in professional wear, an understated, but elegant business wardrobe of uncompromising quality and value. With Tim's help, and Tom James' vast selection of fabrics and styles, building my professional wardrobe has been easy, affordable and fun. I am very grateful to Tim for his many years of assistance and plan to continue working with him for as long as I am in business."

Clothier:

Tim Smith

Tom James of Phoenix

"I have worked with Patrick for the last three years and he has provided extraordinary service to me. Besides being a professional, Patrick cares deeply about his clients and spends a great deal of time making sure that his clients receive the best service on every visit. Its been a pleasure working Patrick and I hope it continues."

Clothier:

Patrick Davis

Tom James of Denver

"I have been doing business with Tom James Company since Porter Wilson opened the Roanoke office in the mid '90s. Doug Kidd succeeded Porter over 10 years ago, and has consistently maintained the commitment to excellent personal service, quality and attention to detail for which Tom James is known. Most important, Doug listens very well, which is the most important attribute a clothier can have. Thank you, Doug!"

Clothier:

Douglas Kidd

Tom James of Roanoke

"I have purchased the gamut of clothing from Rob over the past few years, including suits, jackets, shirts, slacks, ties, belts, etc. The customized fit is phenomenal, and the attention to detail along with the customer centric service is even better. I highly recommend Rob. His outstanding expertise will help you stand out."

Clothier:

Rob Ringeisen

Tom James of Madison

"Thank you for the prompt service. I appreciate your effort and attention to detail to get me ready and tailored in such a short time. I was very happy with the tuxedo and the recommendations you provided. I can't thank you enough."

Clothier:

Patrick Johnson

Tom James of Charlotte

"Sarah Slaper is a pleasure to work with, laid back, and very professional. I initially ordered several shirts, but when they arrived, wasn't happy with the cut or the cuffs and she didn't hesitate to have them all completely remade. The new shirts fit perfectly and I regularly receive compliments when I'm wearing them! I love them! Since then I've ordered several other items and cannot wait until they arrive. Thank you Sarah for being so incredible!"

Clothier:

Sarah Slaper

Tom James of Washington DC

"Michael has provided me with great service with the clothing lines available through the Tom James Company, the world's largest manufacturer and retailer of custom clothing. Michael is a very friendly guy who doesn't push products on you, but will provide advice and options to help you expand your wardrobe to fit your business or casual clothing needs. I recommend you check out Michael's services and products if you need to expand or freshen up your closet selection."

Clothier:

Michael Bissonnette

Tom James of Minneapolis

"Robin has been great to deal with. Reliable and punctual. I LOVE the service he provides, coming to MY office to allow me to shop for clothes. I really appreciate that it is a significant time saver for me."

Clothier:

Robin Hoare

Tom James of Vancouver

"I have had the opportunity to work with Melissa the last year and I truly believe she represents 'customer service' in a very effective and professional manner. Melissa has always put the clients needs first. It has been a pleasure working with her and given the innate pressures in retail business, it is nice to see someone that always has a smile on her face and personality to match."

Clothier:

Melissa Hodge

Tom James of New York

"Evan provided me great customer service and is very attentive to detail. He paid attention to my particular needs and was not trying to force a sale, but always helping to find solutions. I was very satisfied in my dealings with him."

Clothier:

Evan Miller

Tom James of Jacksonville

From Our Clients

"Ashlee did an awesome job finding me some incredible sport jackets, shirts, pants, shoes, and a suit, all custom designed specifically for me. I'm positive that after meeting, whether she can be of service to you now or down the road, she will be a very valuable resource for you to have."

Custom Clothier Ashlee Blair
Clothier:

Ashlee Blair

Tom James of Tampa

"Jordan Yocum does a great job, he's an enthusiastic and energetic salesman and provides a great product. I highly recommend he and the Tom James Co."

Custom Clothier Jordan Yocum
Clothier:

Jordan Yocum

Tom James of Louisville
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