Client Reviews


Over 50 years of Customer Satisfaction

Reviews on SERVICE

"I've done business with Tom James Company, for more than 20 years while living in Atlanta, Denver and Portland. Mark's high level of service and attention to detail always impresses me and reminds me of why I seek him out for fine menswear."

Clothier:

Mark Cleve

Tom James of Portland

"Lauren has been such a great help to me. She's always professional and extremely courteous. I am incredibly thankful to have her helping me make selections regarding styles and colors. Everything I have received has exceeded expectations in both look and feel. I can't thank her enough."

Clothier:

Lauren Hudson

Tom James of Atlanta

"Kim is an outstanding clothier who demonstrates impeccable taste and has provided great attention to detail and excellent service to me for over a decade."

Clothier:

Kim Keller

Tom James of Dallas

"Dave is a real pro. He doesn't waste your time but is willing to take as long as you want. I now have nothing but Tom James in my closet and won't do business with anyone but David!"

Clothier:

Dave Dobbins

Tom James of Cincinnati

"I was introduced to Tom James through a trusted colleague, and although tentative at first I found the attention to detail and professionalism is second to none. The VIP treatment I have received is amazing, even going so far as fitting into my sometimes chaotic office hours to deliver items and speak to me. Cassandra Blond is just amazing, a true professional and serving Tom James clients with pride, it is an impressive service delivery. I feel that whatever I require to look my best I can get from Tom James and I know I can rely on the quality of the materials for years to come."

Clothier:

Cassandra Blond

Tom James of Sydney

"Evan provided me great customer service and is very attentive to detail. He paid attention to my particular needs and was not trying to force a sale, but always helping to find solutions. I was very satisfied in my dealings with him."

Clothier:

Evan Miller

Tom James of Jacksonville

"I have been a satisfied customer of Tom James for 15 years. I have always been treated with respect and interest. The convenience of in-office sales calls and fittings is really a huge plus. As an owner of a company that sells supplies and equipment to dry cleaners, I believe that I know what goes into a quality garment, and I can say that Tom James fills the bill at a reasonable price and with the great benefit of convenient and friendly service."

Clothier:

Darrell Pavelka

Tom James of Minneapolis

"I have had the opportunity to work with Melissa the last year and I truly believe she represents 'customer service' in a very effective and professional manner. Melissa has always put the clients needs first. It has been a pleasure working with her and given the innate pressures in retail business, it is nice to see someone that always has a smile on her face and personality to match."

Clothier:

Melissa Hodge

Tom James of New York

"I can see why you come well recommended as you provide a full and convenient service to your customers. I appreciate that conversations are low-pressure and that you freely provide candid opinions. You truly are second to none in your industry."

Clothier:

Paul Holt

Tom James of Central Kentucky

"Tom James provides exceptional quality and service. Their representatives offer creative ideas and are always professional. I have always been pleased with Tom James!"

Clothier:

Brian Hopkins

Tom James of Minneapolis

"Dave did exactly as he promised . . . provided me beautifully tailored clothes."

Clothier:

Dave Dobbins

Tom James of Cincinnati

"Juggling my ever changing schedule is often difficult and leaves no time to shop for business or casual clothing. Working with Tom James and my Haberdasher Joshua Smith (now more than 12 years), allows me to shop from an incredible selection and outstanding quality from my home or office. I would recommend Tom James to everyone!"

Clothier:

Josh Smith

Tom James of Cleveland

"Paul is a great professional to deal with and with a great product. He always makes sure I am looking good! I recommend him to all who want the best."

Clothier:

Paul Holt

Tom James of Central Kentucky

"I have recently used Ben's services for the purpose of obtaining a new suit and some other items. I found Ben to be highly professional and the service he provides are extremely convenient. I would highly recommend him."

Clothier:

Ben Mayer

Tom James of Germany

From Our Clients

"Being a trainer who teaches courses on ethical influence, I'm well aware that dress impacts a person's ability to persuade people. Katie is an incredible pleasure to work with in every way! She makes the process of expanding your wardrobe very easy and affordable. I don't enjoy shopping for clothes so I really appreciate her flexibility to meet me at work or home, whichever is most convenient for me. Like many men, my wife has final say in whatever I wear so it was icing in the cake that Katie connected so well with her."

Custom Clothier Katie Harris
Clothier:

Katie Harris

Tom James of Columbus

"I like to note that I am very happy with your work and extremely satisfied with your tailoring on my suit that was just made as well as your service. It is perfect. Thanks again and keep up the good work."

Custom Clothier Eric Hymowitz
Clothier:

Eric Hymowitz

Tom James of New Jersey
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