Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"I had the pleasure of working with Daniel during his first 3 years at Tom James. Daniel was very determined to invest 110% of his time and energy in perfecting his skill. A determination that has truely paid in a successful client base and team that has been lead by example."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"Scott is my Tom James representative. I am very glad to have met him and secured his services. He always pays attention to details. He is organized and does not waste our time together. I've been very pleased with every suit, shirt, or tie I have purchased from him, and I expect that I will continue to use Scott as long as he is in the business. I would highly recommend his services if you need business or even casual attire."

Clothier:

Scott Osborne

Tom James of Louisville

"Alex has been my tailor for several years, and I highly recommend him. He provides excellent customer service and is very knowledgeable."

Clothier:

Alex Homer

Tom James of Houston

"A very slick and professional service . Saves hours of hassle and attention to detail impressive . Knows his field inside out which is lucky as I have no idea ! Will use again."

Clothier:

Ben Mayer

Tom James of Brisbane

"I am delighted with my first suit purchase from Tom James. The range of fabrics and colours were extensive. The service from Ben Mayer and his team was first class."

Clothier:

Ben Mayer

Tom James of Brisbane

"Shep does a great job! Give him a shot and he'll hook you up with some nice rags. Great customer service and always friendly and excited to be with you."

Clothier:

David Shepard

Tom James of Memphis

"When you were first referred to me I confess I was very skeptical about buying custom-fitted clothes. My first thought was 'That would be WAY too expensive!' But you had been referred by a colleague whose opinion I respected, and I decided to give you a try. Our first transaction involved my purchase of a shirt package. ... those shirts lasted a minimum of five or six years even with repeated laundering and starch. You are never 'pushy', and you offer excellent professional advice on what styles and materials would work best for me. I'm an advocate!"

Clothier:

Jason Caldwell

Tom James of Dallas

"Amazing service. And the best suits and shirts I've ever purchased. I highly recommend Tom James."

Clothier:

Stephen Matte

Tom James of New York

"Ben's service and knowledge of the Tailoring needs of the busy Brisbane professional market is exceptional. His attention to detail and willingness to ensure the clients expectations are met and exceeded will ensure plenty of repeat and referred customers ... The suits and sport jackets always attract attention as well."

Clothier:

Ben Mayer

Tom James of Brisbane

"As a new client of Tom James, I didn't know what to expect. I was thoroughly impressed with the service, timeliness and quality of my order. I would recommend Tom James to anyone in the GTA looking for an extensive line of custom clothing. Thanks Michelle for your expertise!"

Clothier:

Michelle Greenlees

Tom James of Toronto

"My dealing with Patrick has been an excellent experience. Patrick is dedicated to his job and well experienced in making my needs met. Patrick will respond to my email when I send him something at 4am in the morning and never let me down when I need a suit, tailored need or ideas on my suits. I would recommend Patrick to anyone that care about how the look, dress and feel."

Clothier:

Patrick Davis

Tom James of Denver

"Before I met Dave Olson and Tom James I hated shopping for clothing. The salesmen you have to deal with at the Department stores are never helpful and I ended up not liking anything that I bought. Working with Dave, buying new clothing is fun and I like the clothing for a long time. Dave is the Tailor for a lot people in my industry and is able to help me put together a wardrobe that I feel confident in. I look forward to getting dressed for work now. I also like the convenience and the compliments I get on how I dress. This would not happen without Dave's expertise. If I had to pick one aspect of working with Dave that I think is of most value to me, it would be his knowledge of what I need to wear to look my best. He 'goes the extra mile' to make sure we get it right."

Clothier:

Dave Olson

Tom James of San Francisco

"I've known Hank for 2+ years and he's always provided exceptional, professional guidance as my clothier. He's captured an understanding of what's in fashion and what I prefer to put in my clothing collection. Hank's precise measurements and attention to detail are impeccable. I couldn't be happier working with Hank Lee and Tom James Clothiers."

Clothier:

Hank Lee

Tom James of Denver

"I have known Victoria since 2009, and have worked with her on numerous occasions. She has always displayed a professional attitude, and I think her follow through and after sales service is exceptional. She is driven to succeed, and I also think is very passionate about what she does and about Tom James. The quality of Tom James' product is superior, and I have been happy with all that I have purchased. They stand behind their workmanship and were quick to follow up if adjustments are needed. I find their selections to be top notch and always in style. I would highly recommend working with Victoria."

Clothier:

Victoria Bate

Tom James of New York

From Our Clients

"Having a personal clothier is a great for me because I like have someone who knows my needs and style and can quickly recommend new options that make me look good. The convenience is very helpful in my busy life!"

Custom Clothier Sarah Bentley
Clothier:

Sarah Bentley

Tom James of Atlanta

"Amanda is on the ball. She has great taste and a good eye for detail. If you want to step up your game, Amanda can help."

Custom Clothier Amanda Latimer
Clothier:

Amanda Latimer

Tom James Washington DC Dwntwn
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