Client Reviews


50 years of Customer Satisfaction

Reviews on SERVICE

"Ben's subject knowledge and service are exceptional and the products he supplies are great. Highly recommend!"

Clothier:

Ben Mayer

Tom James of Brisbane

"Lindsay is the best. A true professional who always brings her A-game. She helps me out on making the best clothing decisions and helps my friends as well. I enjoy working with Lindsay and the product is outstanding. ."

Clothier:

Lindsay Curby

Tom James of Charlotte

"Amazing service. And the best suits and shirts I've ever purchased. I highly recommend Tom James."

Clothier:

Stephen Matte

Tom James of New York

"Kim is an outstanding clothier who demonstrates impeccable taste and has provided great attention to detail and excellent service to me for over a decade."

Clothier:

Kim Keller

Tom James of Dallas

"Tom James provides high-end clothing and apparel and matches their products with exceptional customer service. Whenever I need anything, my key sales contact, Brian, is there to help me. Whether it is new clothing or an adjustment, Brian ensures that my request gets addressed promptly. I continue to buy much of my clothing from Tom James because their service and products match my expectations every time."

Clothier:

Brian Hopkins

Tom James of Minneapolis

"Kim Keller has been my exclusive clothier for more than 15 years now. No company or individual has ever given me customer service like her. She knows her business. Kim is my personal shopper, clothing consultant and tailor all in one. Delivered to your door. Always on time!! For more than 20 years. The best."

Clothier:

Kim Keller

Tom James of Dallas

"I have purchased several items from Amber Schrader. Given my hectic schedule, I really appreciate Amber's high degree of efficiency and professionalism. She is always on time and listens well - she understands what I am looking for and doesn't over sell. She makes purchasing high quality custom clothing very convenient to a person who doesn't like shopping in stores."

Clothier:

Amber Schrader

Tom James of Boston

"I've trusted Paul and Tom James with my clothing requirements for many years and they never disappoint! Fantastic service, fantastic fit, fantastic quality. I've never felt so good wearing a suit! They bend over backwards with after sales service which is a really nice value add - nothing's too much trouble - cleaning, repairs, adjustments etc. Would highly recommend them for a first class, professional service."

Clothier:

Paul Ibbotson

Tom James of Leeds

"Dave. One of a kind. He will always have your best interest in mind with the best quality service and product available. He is a true assest to his profession. I would highly recommend him to anyone!!!"

Clothier:

David Shepard

Tom James of Memphis

"Melanie is a dedicated, service-oriented professional whom I highly respect. Furthermore, due to her impeccable taste and good advice her clients rely on her. She is wonderful to work with; her positive outlook makes your day brighter."

Clothier:

Melanie Highsmith

Tom James of Charlotte

"I've known Ben for a short time but it feels like I've known him for much longer. He goes beyond the basic service approach of most providers. He takes time to provide more than quality clothing - he gets to know you. He wants to understand your needs and passions. Before I discovered Tom James, I owned suits. Now, I experience a suit. There is nothing like the feeling you get when you first put on a suit tailored for you. It feels and looks great. It feels natural. Ben takes that feeling seriously. I don't regret getting my suits from Tom James; I only regret not getting one sooner."

Clothier:

Ben Lawler

Tom James of St Louis

"Jennifer is an intelligent; customer service oriented and trusted sales professional and consultant. I have recommended her and will continue to recommend her to friends and business associates who desire an extremely high level of individual professional service and attention."

Clothier:

Jennifer Kautzky

Tom James of Seattle

"Daniel is customer-service driven, with deep knowledge of his products and a commitment to having his customers be satisfied."

Clothier:

Daniel Shakeshaft

Tom James of Chicago Downtown

"I am delighted with my first suit purchase from Tom James. The range of fabrics and colours were extensive. The service from Ben Mayer and his team was first class."

Clothier:

Ben Mayer

Tom James of Brisbane

From Our Clients

"I've now worked with Sarina for over a year. She is an A+ haberdasher and I couldn't be happier in the clothes she has provided for me. I walk into every meeting with an extra bit of confidence, because I know the clothes Sarina has outfitted me with fit great, look sharp and are stylish. Use Sarina... you won't regret it."

Custom Clothier Sarina Klosterman
Clothier:

Sarina Klosterman

Tom James of Madison

"Douglas has managed to persuade me to buy suits from him over a ten year period. I've always been happy with the results. Douglas has a great personal commitment to quality, a great eye for detail, and he and his company - Tom James - have produced great products which I've enjoyed using everyday."

Custom Clothier Douglas Raynes
Clothier:

Douglas Raynes

Tom James of London
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